Discussion Assignment Example | Topics and Well Written Essays - 250 words - 94

Discussion - Assignment ExampleIn the case of the scrub center, measuring the death penalty of the employees in terms of the received calls is erroneous. The goal and mission of the organic law is to offer quality assistants to its customers in ensuring customers are satisfied. It follows that satisfaction cannot be measured by the number of calls received as the customer caveat attendant has to ensure a customer is satisfied before receiving the next call. Moreover, basing surgery on the number of calls will tempt the attendants to offer wrong information to the clients before verifying the authenticity of the given responses, which would lead to customer dissatisfaction.Alternative performance measures would include counting the number of feedbacks from clients and their level of satisfaction based on every customer care. Moreover, the company may reward and acknowledge customer care attendants with the best customer relations skills. Lastly, organizations may consider the ef fectiveness of each call center attendant based on how best they link the service men to clients and the follow-up to determine whether the client is satisfied.The best way to gather performance data would be to request clients to give feedback anytime they are served, indicating the persons who served them. In addition, the organization may keep records of all cases handled by each employee and then determine high performing employee by the number of cases solved to customer satisfaction in spite of appearance a given time